Frequently Asked Questions
Sweet answers to your most common questions.
How do you ensure my candy doesn't melt during shipping?
During warmer months, we use insulated packaging and cold packs for heat-sensitive items. We also recommend selecting expedited shipping to ensure your sweets arrive in perfect condition.
Can I return food items if I change my mind?
To ensure the safety and quality of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Do you offer sugar-free or allergy-friendly options?
Yes! We have dedicated sections for sugar-free, gluten-free, and nut-free candies. Please check the individual product descriptions for specific ingredient lists and allergen warnings.
How long will my candy stay fresh?
Most of our candies have a shelf life of 6 to 12 months when stored in a cool, dry place. We recommend keeping chocolates away from direct sunlight and strong odors.
Do you offer bulk discounts for events or parties?
Absolutely. We offer competitive tier pricing on bulk bags and cases, making it easy to stock up for weddings, corporate events, or candy buffets.
How can I track my sweet delivery?
Once your order is processed, you will receive an email with a tracking number. You can use this to monitor your package's journey from our warehouse to your doorstep.